Cookie Policy
cluboard.online · Last Updated: 18 April 2026
1. Introduction
Arrow CRM Limited, a company registered in England and Wales and trading under the name "Cluboard" ("Company," "we," "us," or "our"), operates the software-as-a-service platform accessible at https://cluboard.online ("Platform"). We are committed to being transparent about the technologies we employ when you interact with the Platform, and this Cookie Policy ("Policy") explains what cookies and similar tracking technologies are used, the purposes they serve, and the choices available to you.
The use of cookies on the Platform is governed by the Privacy and Electronic Communications (EC Directive) Regulations 2003 ("PECR"), as amended, in conjunction with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018 ("DPA 2018"). For Users located within the European Economic Area, the provisions of Regulation (EU) 2016/679 ("EU GDPR") and the ePrivacy Directive 2002/58/EC also apply.
By continuing to use the Platform after being presented with our cookie notice, you consent to the use of non-essential cookies as described in this Policy, where such consent is required by law. You may withdraw your consent at any time using the methods described in Section 6.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website or use an online service. They are widely used to make platforms work, to improve user experience, and to provide information to the operators of the platform.
Cookies may be "session cookies," which are temporary and deleted when you close your browser, or "persistent cookies," which remain on your device for a set period or until you delete them manually.
In addition to cookies, we may also use similar tracking technologies such as web beacons, pixels, and local storage objects, which function in a similar way and are subject to the same rules as cookies under this Policy.
3. Categories of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function and cannot be switched off. They are typically set in response to actions you take, such as logging in, setting your preferences, or completing a form. Without these cookies, services you have requested cannot be provided.
Because these cookies are strictly necessary, they do not require your consent under PECR.
Examples include:
- Authentication tokens to keep you logged in during a session
- Session identifiers to maintain your Platform state
- Security tokens to protect against cross-site request forgery
3.2 Functional Cookies
These cookies enable the Platform to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to the Platform. If you disable these cookies, some features may not function correctly.
Examples include:
- Cookies that remember your display preferences or theme settings
- Cookies that retain your Organisation context between sessions
3.3 Analytics and Performance Cookies
These cookies collect information about how Users interact with the Platform, such as which pages are visited most frequently and whether error messages are received. All information collected by these cookies is aggregated and therefore anonymised. They help us understand and improve how the Platform performs.
We may use third-party analytics providers in connection with these cookies. Where such providers act as data processors, they are contractually bound to use the data solely for the purposes of providing analytics services to us.
3.4 Third-Party and Embedded Service Cookies
Certain features of the Platform integrate third-party services that may set their own cookies. These include:
Stripe: Our payment processor, Stripe, Inc., may set cookies in connection with the checkout process. These cookies are necessary to facilitate payment and fraud prevention. Please refer to Stripe's Cookie Policy for further details.
HubSpot: Where HubSpot is used for marketing or communications functionality, HubSpot may set tracking cookies on your device. These are subject to HubSpot's own cookie and privacy policies.
We do not control the cookies set by third parties, and their use is subject to the respective third party's privacy and cookie policies.
4. How Long Do Cookies Last?
The duration for which a cookie remains on your device depends on whether it is a session or persistent cookie:
- Session cookies are temporary and expire when you close your browser.
- Persistent cookies remain on your device for a defined period, which varies by cookie. Typical durations range from 30 days to 24 months, depending on the purpose of the cookie.
You can view the specific duration of individual cookies by inspecting your browser's cookie storage settings.
5. Legal Basis for Using Cookies
5.1 Strictly necessary cookies: No consent is required. These are used on the basis of necessity to deliver the service requested.
5.2 Functional and analytics cookies: Where such cookies process personal data, we rely on your consent as the legal basis under Article 6(1)(a) of the UK GDPR / EU GDPR, and on PECR for the act of storing or accessing information on your device.
5.3 Third-party cookies: Where third-party cookies are placed in connection with our Platform, the relevant third party is responsible for obtaining appropriate consent. However, we will take reasonable steps to ensure that our integration with third-party services is compliant with applicable law.
6. Managing and Withdrawing Consent
You have the right to withdraw your consent to non-essential cookies at any time. You can manage your cookie preferences using the following methods:
6.1 Browser Settings: Most browsers allow you to refuse or delete cookies through your settings. The following links provide guidance for common browsers:
Please note that restricting cookies may affect the functionality of the Platform, and certain features may not operate as intended.
6.2 Third-Party Opt-Outs: For analytics and marketing cookies set by third parties, you may opt out directly via the third party's website or through industry opt-out tools such as the Your Online Choices tool.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. Where changes are material, we will notify you by email or via a notice on the Platform.
We encourage you to review this Policy periodically to remain informed about our use of cookies.
8. Contact Us
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:
Arrow CRM Limited (trading as Cluboard)
Email: hello@cluboard.online
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe our use of cookies does not comply with applicable law.